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Data Protection · Privacy Policy

Crikiya Privacy Policy — Our Commitment to Protecting Your Data

Your personal information matters to us. This section clearly explains what data we collect, how it is used, and how it is kept secure.

Last Updated: January 2026

Secure · Transparent · Trusted

256-Bit SSL Encryption Protection
No Third Parties Your Data is Never Sold
Kept Private Complete Privacy
GDPR Compliant International Standards
Table of Contents

1 Introduction & Scope

Welcome to Crikiya. This Privacy Policy ("Policy") applies to the Crikiya platform and all associated services. We believe protecting your personal data is not just a legal obligation — it is our ethical responsibility.

Crikiya's Privacy Policy is built in accordance with international data protection laws, including GDPR. By using our website or app, you are considered to have consented to this Privacy Policy.

This Policy details: what types of data are collected, how they are used, who they are shared with, and how your information is kept secure.

Important: If you have any questions about this Privacy Policy, please reach out to our support team — we are always ready to help.

2 Types of Information Collected

Crikiya collects two types of information from you — data you provide directly, and data collected automatically. Details are outlined below:

Type of Data Example Purpose
Identity Information Name, date of birth, national ID KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account Communications & Notifications
Financial Information Payment methods, transaction history Deposit & Withdrawal Processing
Technical Information IP address, device information, browser Security & Fraud Prevention
Usage Data Game history, session duration Experience Improvement & Responsible Gaming

3 How Information Is Collected

Crikiya collects your information through the following methods:

  • At the Time of Direct Registration: Information you fill in when creating an account — name, mobile number, email, and so on.
  • During KYC Verification: A copy of your national ID or passport is collected to verify your identity.
  • Transaction Time: Payment-related information is automatically recorded when you make a deposit or withdrawal.
  • Cookies & Tracking Technologies: Cookies are used to enhance your browsing experience.
  • Support contact hours: When you contact us via live chat or email, that conversation is recorded.

4 How Your Information Is Used

Crikiya uses your information only for specific, legitimate purposes. We never use your data for anything unrelated to those purposes.

  • Creating and managing your account and delivering uninterrupted service on the platform.
  • Processing deposit and withdrawal transactions securely.
  • Preventing money laundering and fraudulent activity.
  • Monitoring gaming habits to promote Responsible Gaming.
  • Keeping you informed about relevant offers and promotions.
  • Analyzing usage patterns to improve service quality.
  • Complying with legal obligations and regulatory directives.

You can opt out of marketing emails or notifications at any time. Simply let our support team know.

5 Data Sharing & Third-Party Policy

Crikiya never sells your personal information to third parties. However, in certain circumstances, limited data may need to be shared with trusted partners:

  • Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information necessary to process transactions.
  • KYC Service Providers: Data may be shared with a registered third-party service provider for identity verification purposes.
  • Legal Obligations: Information may be required to be disclosed pursuant to a court order or a request from a regulatory authority.
  • Security Investigations: To assist in investigating fraud or criminal activity.

Outside of the reasons stated above, Crikiya never transfers your data to any other party. Your privacy is our highest priority.

6 Cookie Policy

Crikiya's website and app use cookies and similar technologies. Cookies are small text files stored in your browser.

  • Essential Cookies: Essential for login sessions and site security. Disabling these will prevent the site from functioning properly.
  • Functional Cookies: Helps remember your language preference and layout settings.
  • Analytics Cookies: Helps improve our service by collecting site usage statistics.
  • Marketing Cookies: Used to display relevant offers. You can disable these through your browser settings at any time.

You can delete existing cookies or block new ones at any time through your browser settings.

7 Data Protection Measures

Crikiya follows the highest industry standards to protect your data. Our security infrastructure is regularly reviewed by international cybersecurity experts.

  • 256-Bit SSL Encryption: All data transfers across the website and app are encrypted.
  • Two-Factor Authentication (2FA): Two-factor authentication is available for added account security.
  • Firewall & DDoS Protection: Server-level protection against cyber attacks.
  • Regular Security Audits: Regular system audits conducted by independent third-party experts.
  • Suspicious Login Detection: Automatic alerts are triggered whenever a login attempt is made from an unrecognized device.

8 Your Data Rights

Under Crikiya's Privacy Policy, you have the rights listed below. To exercise any of them, please contact our support team.

Right to Access Your Data

You may request to know what information we hold about you.

Right to Correct Your Data

You can request corrections or updates to any inaccurate or outdated information.

Right to Delete Your Data

You can request that your data be deleted under certain circumstances.

Right to Restrict Processing

In certain cases, you may request that the processing of your data be restricted.

Right to Data Portability

You may request a copy of your data in a structured format.

Right to Opt Out of Marketing

You can opt out of promotional communications at any time.

9 Child & Minor Protection

Crikiya strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from minors.

  • Age is verified at registration and confirmed through the KYC process.
  • If any data from a minor is collected inadvertently, it is deleted immediately.
  • If parents suspect their child is using the platform, please notify us immediately.

Creating or managing an account on behalf of a minor is strictly prohibited and constitutes a violation of the law.

10 Contact & Complaints

For any questions, complaints, or data rights requests regarding our Privacy Policy, you can reach us through the following:

Email: [email protected]

Live Chat: 24/7 Bangla Support Available

Response Time: Responses are typically provided within 48 hours.

Crikiya reserves the right to update this Privacy Policy at any time. You will be notified of significant changes via email or through the platform.

What Sets Crikiya's Privacy Apart

Our core data protection principles that keep you safe

Highest-Level Encryption

Every transaction and piece of personal data is secured with bank-grade 256-bit SSL encryption.

Your Data is Never Sold

Crikiya never sells your information to advertisers or third parties — this is our absolute commitment.

GDPR Compliant

Crikiya upholds your right to privacy in line with international data protection standards.

Minimal Data Collection

We collect only the information necessary to provide our service — nothing more.

Transparent Policy

No hidden terms. Everything — what data is collected and why — is clearly laid out.

24/7 Privacy Support

Our Bengali support team is always available to help with any questions about your data rights or privacy.

General Questions About the Privacy Policy

Answers to Our Members' Most Frequently Asked Questions

No, Crikiya never sells your personal data to third parties. Only limited information may be shared with specific trusted partners strictly for payment processing or legal compliance purposes.

If you request account closure, your data will be deleted once the legally required retention period has passed. Certain transaction records must be retained for a specified period under anti-money laundering laws.

Yes, Crikiya uses essential and functional cookies. Marketing cookies can be disabled at any time from your browser settings. However, disabling essential cookies may affect the site's ability to function properly.

Crikiya protects your data through 256-bit SSL encryption, firewalls, and regular security audits. While no system can guarantee absolute security, we use the most advanced technology available to keep risk to a minimum.

Yes, if significant changes are made to the privacy policy, you will be notified in advance via your registered email or platform notifications. You will have the opportunity to review and consent before the updated policy takes effect.

Your Privacy is Guaranteed — Start Safely with Crikiya Today

Your data is fully secure. Register now and enjoy gaming on a platform you can trust.

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By registering, you are considered to have accepted Crikiya's Privacy Policy.

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